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Where is my order?
You can track your order and shipped package a few different ways:
For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery.
Some other details to consider:
If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery:
Finding Your Favorite Products
Some items may only be available online or only available in select stores.
If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods:
Some helpful suggestions:
All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media.
By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, you’ll stay in the know about launch times, product releases and product sellouts. The more you know, the better chance you have at getting your hands on the hottest products out there.
Sizing
Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. For a full listing of our sizing charts, click here.
Click here for more information on the returns process.
To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide.
Completing a Purchase
Once you find the product that you want to buy, select the style, color and size. Select "Add to Bag".
1. Shopping Bag
Click the “Bag” icon to view the items in your shopping bag. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the “PayPal” method of payment on the Payment & Billing page).
2. Sign In or continue as Guest
For express checkout, you can sign in to your Winner’s Circle account. You can create a Winner’s Circle account during the checkout process if you don’t already have one or you can check out as a Guest.
If you already have a Winner’s Circle account, sign in by entering your email address and password. If you previously created a Winner’s Circle account and forgot your password, we can help you with that. Click on the “Sign In” link and then the “Forgot Password” link.
Remember, Winner’s Circle members can earn rewards points with each purchase towards sweet perks like coupons and exclusive, draft-only releases. So, create a Winner’s Circle account with us today.
3. Shipping
Provide the shipping address and destination for your order. If you are checking out using a Winner’s Circle account, the shipping address you previously used will appear. You can use the same address or edit it here.
Select the delivery method you want to apply to the order. Shipping charges may apply. Remember, estimated delivery and carrier transit times may vary based on your order's final destination.
Select "Continue to Payment & Billing".
4. Payment & Billing
Select your method of payment and provide the billing address. If your billing and shipping address are the same, you can check the box indicating this.
If you select “PayPal” or “PayPal Credit”, you’ll be directed to PayPal’s website. You’ll need to sign in on the PayPal website and provide information payment there. You’ll You’ll be able to review your order details on finishline.com before your order is placed.
You can pay using a Finish Line gift card. You can also apply a Finish Line coupon code to your order in the “Purchase Summary” section of the “Payment & Billing” page.
To apply Winner’s Circle Rewards to an order, Winner’s Circle members with rewards can enter their Winner’s Circle number and their reward number.
Select “Continue to Order Review”.
5. Order Review and Placement
Ensure all order information is correct. On this page, you can edit your shipping information and payment and billing information before placing the order.
Select "Place Your Order" to complete checkout.
After placing your order, you’ll be redirected to an Order Confirmation page which will list your order ID number. You’ll also receive an Order Confirmation via email if you provided your email address during the checkout process. Please print the order confirmation page or record your order ID number for your records.
You can track your order using the Track Your Order form on the Customer Care page.
Absolutely! With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store.
Before you add an item to your bag, select the "Store Pickup" option. Then, choose the store you'd like to pick the shoes up from by clicking the “Choose Location” link and entering your city and state or zip code. If the item is available at a store near you, select which store you’d like to pick it up at and click “Select & Continue." At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store.
Once you have placed your order, you'll receive an Order Confirmation by email. You’ll receive another email when your item is ready to be picked up in-store.
Help us help you:
All team orders must be placed within a Finish Line store. Find the nearest store by using our online Store Locator.
If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores.
Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount.
Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card.
Please note:
Finish Line reserves the right to modify or cancel this offer at any time.
In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide.
Payment Information
If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance.
If the gift card you applied covers the order’s Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process.
If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance.
We don't charge your debit or credit card for your order until it ships.
When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. Your debit or credit card will be charged once your order has shipped.
The financial institution determines how long pending transactions and holds remain on your account. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance.
If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon.
If your shopping bag meets such parameters, verify you’ve entered all information correctly.
If your coupon is still not working and you believe that it should, we're here to help. Please contact Customer Care if you need assistance.
First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use.
You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance".
If there is a balance on your gift card and the gift card is not being accepted, we're here to help. Please contact Customer Care if you need assistance.
If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment.
If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a Finish Line store.
Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality.
Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on whether the state or locality requires the collection of tax on shipping charges. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality.
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order.
If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. We'd be happy to help you figure it out.
Certain states offer Sales Tax Holidays during certain times of the year. Generally, these tax holidays relate to back to school purchases related to Finish Line’s business and occur during July and August of each year although the tax holidays may also occur at other times during the year.
Click here for a list of this year’s Sales Tax Holidays in the U.S. and U.S. Territories we do business in. The list of Sales Tax Holiday dates may change or vary.
Please be aware:
